Starting rent tracking
Create a lease by adding or selecting a vacant unit and tenant, then enter the rent terms. For a current lease, you can generate the first invoice during setup.
RentPayor support
Help with your rent records
RentPayor tracks rent by generating invoices and recording payments received outside the app. It does not collect or process tenants' rent.
Contact support
Include the affected invoice reference, tenant, unit, and a short description of what happened when possible.
Common questions
Invoice not appearing
Confirm that the lease is active or scheduled correctly and that the start date and billing cycle are valid. Future leases create their first invoice when the lease starts.
Recording a payment
Open a due or overdue invoice, choose Record payment, and enter the amount and transaction date. The payer, reference, and notes are optional.
Partial or excess payment
A partial payment leaves the remaining balance outstanding. An amount above the invoice balance is carried forward as tenant credit.
Opening a receipt
Open the invoice and find the payment under Settlement activity, then choose Open receipt. The receipt can be shared or printed as a PDF.
Paid invoice history
Open History from the workspace menu to search settled invoices by invoice, tenant, unit, property, or amount.
Unit or lease capacity
Open Subscription to review the current plan allowance. Pro supports up to 25 units and Growth supports up to 100 units.
Restore a subscription
Use Restore purchases in the Subscription screen when the store purchase exists but RentPayor has not yet reflected it.